University of Maryland Global Campus
Bachelor of Science, Web Development and Design
Expected August 2026
GPA: 3.85
Professional Resume
Experience, education, and web design skills
My background combines web development and design education with extensive experience in technical support, customer service, problem-solving, and professional communication.
Professional Summary
Detail-oriented professional with extensive experience in customer service, insurance claims, and technical support, currently completing a Bachelor of Science in Web Development and Design at the University of Maryland Global Campus. I combine analytical thinking, communication, and problem-solving with hands-on experience creating responsive, accessible, and user-focused websites.
Technical Skills
- Web: HTML5, CSS3, JavaScript, responsive design, accessibility, UI/UX fundamentals, WordPress, and Git
- Tools: Visual Studio Code, Microsoft Office, Adobe Express, Canva, and Azure
- Professional: Technical support, troubleshooting, documentation, customer service, communication, and organization
Education
Illinois Central College
Associate of Applied Science, Microcomputer Software Specialist
Relevant Academic Projects
- Designed and developed responsive, accessible websites using HTML, CSS, and JavaScript.
- Created an online professional portfolio showcasing web development and design projects.
- Applied mobile-first design, accessibility standards, SEO principles, and usability best practices.
- Built dynamic and database-driven projects using modern web development concepts.
Professional Experience
Claims Specialist
State Farm Mutual Insurance Company
Manage a large claims inventory while negotiating with attorneys and customers, researching complex issues, resolving disputes, maintaining regulatory compliance, and providing exceptional customer service.
2018-Present
Technical Analyst II
Hewlett-Packard Enterprise / DXC
Provided technical support, diagnosed and resolved user issues, documented solutions, managed support tickets, and collaborated with multiple technical teams.
2012-2018
Additional Experience
Help Desk Technician for Caterpillar, Help Desk Analyst for Illinois DCFS, part-time Computer Science Instructor at Midstate College, PC Support Technician at OSF Healthcare, and Customer Software Technician II at Advanced Technology Services.
Community Experience
48in48 Women's Build, 2023 and 2024: Collaborated with volunteer teams creating websites for nonprofit organizations during intensive 48-hour build events.
Let's work together
Need a thoughtful, dependable web professional?
Contact me to discuss a website project, internship, entry-level opportunity, or collaboration.